Marco A. Guzman

 

5000 Woodland Drive Apt 118 New Orleans, LA 70131♦ MarcoGuzman94@gmail.com ♦ (813) 373-2217

 

Summary:

Solutions-focused professional seeking a challenging team position.

Offers a comprehensive background supporting U.S. military operations in roles of

increasing responsibility during a 4-year career in the United States Marine Corps (USMC).

Effective communicator who quickly masters new roles and technologies to achieve positive

results in all aspects that the challenge demands.

 

 

USMC                                                                    Worldwide Operations

·   Military Occupational Specialty (MOS): 0651August 2012-July 2016

 

 

Enterprise Service Desk (Mid) -SOC LLC                               August 2016-Present

Gathered information from DoD customers in order to troubleshoot and input Remedy Trouble Tickets.

·   Supported over 50 remote sites via the Remedy ticketing system averaging about 150 tickets per week

·   Provided Tier 3 support to end users via programs such as IBM Endpoint Manager, Active Directory, Windows Remote Assistance, and Exchange Management Console

·   Created and maintained training schedule for entire Service Desk personnel

 

Server Administrator -USMC                                July 2015 – July 2016

Supervised server infrastructure and lead vulnerability mitigation team.

·   Researched, tested, and enhanced the migration path of VMware environment resulting in the ability to maintain business continuity and disaster recovery

·   Supported remote sites on Remedy helpdesk ticket issues

·   Managed virtual server environment of Microsoft Server 2008 and 2012 machines

·   Planned, built, and maintained servers resulting in compliance with DISA and DoD standards

·   Lead of team ensuring server compliance with latest security and vulnerability patches and directives

·   Performed and enhanced service migration process during test and production disaster recovery moves

 

Cyber Network Specialist -USMC                                                             July 2014 – July 2015             

Managed network infrastructure and various enterprise systems.

·   Redesigned and implemented three tier network infrastructure. Creation, running, terminating of CAT 5 cables and installation of data ports

·   Maintained daily accountability of communication systems worth over $750,000.00

·   Performed daily back-ups of communication systems configurations

·   Lead on deployment and management of firewall communication systems

·   Managed upper tier support to Help Desk team for complex ticket issues

·   Planned support to remote offices and field employees via web remote access

·   Maintained communications systems’ ability to rapidly deploy for disaster recovery

·   Managing of Microsoft Active Directory 2003; Administration of Microsoft Exchange 2003 & 2010

 

Helpdesk Administrator -USMC                                                  July 2013 – July 2014             

Provided desktop support to over 300 end users on network connectivity, software issues, and hardware repair.

·   Maintained complete accountability of all sensitive hardware

·   Coordinated training schedules and filed crucial administrative paperwork

·   Rebuilt workstations, upgraded hardware, software and operating systems

·   Implemented and supported Windows DNS, DHCP, Print Services, and Profiles

 

 

Citrus Park Christian School Tampa, Florida

High School Diploma May 2012

 

Management and Leadership Academy August 2013

Marine Corps Communications & Electronics School July 2013

CompTIA Network+ June 2014

CompTIA Security+ October 2014

 

CCNA                                                                                     Time Frame:   Mar 2017     

 CASP                                                                                      Time Frame:   Sep 2017 

 

 

Secret                                                                          July 2013

(With the ability to obtain Top Secret/SCI)